Call Toll Free 770-429-2120, extension 3
Can I use myCobbweb.com Internet service on my computer?
A: myCobbweb.com Internet software is IBM compatible.
Systems must operate on Windows 95, 98, 2000, ME, or XP. You must
also have 16 megabytes of RAM and 100 megabytes of free hard disk
space (usage is actually less). Macintosh use is supported and installation
is facilitated through technical support.
What is my username?
A: Your user name will be the name you choose during
signup plus "@" and domain name. (example: email@example.com)
Can I change my username/password online?
A: You cannot change your username. You may change
your password by calling Technical Support at (770) 429-2120, option
3. You may also change your password by selecting My Account from
the myCobbweb.com home page, then click View/Edit Plans Details.
Can I access my email on the web?
A: You can access your myCobbweb.com email
from anywhere with an Internet connection. Simply point your browser
to mail.mycobbweb.com. Enter your full email address and password
and you can send and receive email from anywhere.
How do I set up identities in outlook (express)?
A: There are step-by-step instructions to assist
you in setting up your e-mail at https://signup.mycobbweb.com/help/Default.asp.
Can I use the service on multiple computers?
A: Yes you may use your dialup account on multiple
computers, just not at the same time.
Can I use numbers in my password?
A: Yes you may use numbers in your password.
How do I set up myCobbweb.com Internet service on my computer?
A: Download "dialer.exe" at the end of
the signup process and install it. Follow the prompts and enter
the appropriate information.
Will there be any long distance charges?
A: The connection to the Internet will be a local
call if you are dialing within metro Atlanta. If you are using the
service outside the metro Atlanta area, you need to make sure to
use a local connection. We have many access numbers to choose from.
and enter both the city and area code to view a current list.
Where do I place my username?
A: After you have downloaded and installed “dialer.exe”
you will be prompted to enter your username.
My computer says "I'm Connected" but what do I do now?
A: You can open a browser such as "Internet
Explorer" or "Netscape" by clicking the "E"
or “N” icon on your desktop. Or go to the Start
button on your task bar, scroll to Programs and click on "Internet
Explorer." Type a URL in the address field and press Enter.
Can I create a webpage?
A: We offer 10MB of web space with dialup service.
Simply call customer support at (770) 429-2120, option 3 for details.
Are there additional numbers that I can use to dial in with other
than the one I am using now?
A: We have many access numbers to choose from.
and enter both the area code and the first three digits of your
telephone number to view a current list.
How do I add additional email accounts?
A: To add up to four additional e-mail accounts,
please call customer support at (770) 429-2120, option 3. Or, select
My Account from the myCobbweb.com home page and follow the prompts
to create a new e-mail address. If you do not need 5 email
addresses, you may choose as many as you need now and activate the
others at a later date.
How will I be billed?
A: You chose your billing option when you selected
the Offer Code at the beginning of the Registration process. If
you are a Cobb EMC or Cobb Energy member in good standing, you may
be billed for Internet service on your Cobb EMC electric or your
Cobb Energy bill. For those who are in good standing, you may also
change your billing option at any time by calling (770) 429-2120.
If you are not a Cobb EMC or Cobb Energy member, you will asked
to pay by credit card.
What is the Cost for myCobbweb.com Internet service?
A: Please visit http://www.cobbemc.com/resident/internet.htm
for current package options.
Can I cancel my service at any time?
A: You may cancel any time. However, we do not
prorate billing statements. It is best to cancel service at the
end of a month. If your account is active on the 1st day of any
calendar month, you will receive a bill for monthly service.
How many email accounts do I get? Do I have to set them all up at
A: You will receive a total of five e-mail accounts.
To add additional e-mail accounts at any time, please call customer
support at (770) 429-2120, option 3. Or, select My Account from
the myCobbweb.com home page and follow the prompts to create a new
e-mail address. If you do not need 5 addresses, you may choose
as many as you need now and activate the others later.
How to I change my Account or Billing Information?
A: To change any of your Account information, please
call customer support at (770) 429-2120. You may also edit your
Account Details on-line. Select My Account from the myCobbweb.com
home page, then click View/Edit Plans Details.
During what hours may I call Tech Support?
A: MyCobbweb.com Technical Support is available
by calling (770) 429-2120, option 3, 24-hours-a-day, 7-daysa-week.
What is the Ticket/Reference Number used for?
A: The Ticket/Reference number is used by the call
center to better assist you.
How do I set up my outlook (or outlook express)?
A: There are step-by-step instructions to assist
you in setting up your e-mail at https://signup.mycobbweb.com/help/Default.asp.
I keep receiving an error message when I try to connect.
A: An error message with the number 691 could mean
that your account is inactive. Please contact Technical Support
at (770) 429-2120, option 3 for this or any other error messages.
Why am I receiving Possible Interruption of Service email messages?
A: If you are receiving a Possible Interruption
of Service e-mail message, your credit card might have expired.
Please call (770) 429-2120 to update your billing information.
What is a Network?
A: A network is a group of phone numbers that you
may use to access the Internet. myCobbweb.com internet service has
5 networks. When you select a local number from this list, you will
be assigned to that particular Network. You can use different numbers
(from your Network only) if you are traveling and
need to find a local dial-up number. Each network has an
hourly usage limit per month. Personal usage should be
weighed carefully when choosing a network.
What if I want to use the Internet for more than 300 hours per month?
A: Very few people ever need to exceed the 300
hours per month limit – after all that would mean staying
online for over 10 hours every day! But for those who do require
extra surfing time, myCobbWeb.com offers a Power User option. Power
Users receive the equivalent of their hourly maximum (300, 200,
or 150) depending on Network selection) for an additional $7. Several
networks available. Hours per month based on customer's network
What is Filtering?
A: Filtering is a way to control the content available
on your Internet connection. By analyzing the incoming and outgoing
messages and then letting them pass or halting them based on the
Internet Protocol addresses of the source and destination, your
filtering software can ensure that nothing offensive or inappropriate
is able to enter your computer.
What is a Pop-up Blocker?
A: Pop-ups are Internet advertisements that literally
“pop up” in their own browser windows when you are online.
For some users, they can be annoying and troublesome. They may hamper
your navigation speed as well. myCobbWeb.com’s Pop-up Blocker
will limit these types of windows, giving you a more pleasurable
Can I pay for myCobbweb.com Internet Service on my Cobb EMC Electric Bill?
A: Cobb EMC electric billing cycles differ from the myCobbweb.com
Internet service billing cycle. If you are billed for Internet service on your
Cobb EMC electric bill, your monthly Internet service payment will coincide
with your electric billing cycle, not with your Internet service activation
date. We do not prorate myCobbweb.com billing statements. If your myCobbweb.com
account is active any day of the month, you will be billed for that entire month
If your myCobbweb.com Internet
service is billed on your Cobb EMC electric bill and you have billing questions,
you may call Cobb EMC Customer Service, 24 hours a day, 7 days a week at (770)
429-2100. You may also access your Cobb EMC electric bill online at www.cobbemc.com.
Click on “Account Access.” Please have your current Cobb EMC electric
bill handy because we will need to know your Account Number and Activation Code
OR Meter Number.
Can I pay for myCobbweb.com Internet Service with my charge card?
A: If you are paying your myCobbweb.com Internet service by
charge card and have billing questions, please call 24 hours a day, 7 days a
week (770) 429-2120, option 3.
Frequently Asked Questions
What are the minimum system requirements I need to use WebRunner?
A: Pentium 166 MHz or greater
48 MB RAM or greater
Internet Explorer v4.0 or greater
10 to 20 MB of free disk space
Will WebRunner work with any other operating systems such as OS2,
MacOS or Linux?
A: No, WebRunner currently only works with Windows
Will WebRunner work with Content Filering?
A: No, WebRunner and Content Filtering are both
Proxy based services that will only work individually. Browsers
allow only one connection to a proxy server.
Will WebRunner work with any other web browsers such as Netscape,
A: No, WebRunner currently only works with Microsoft
Internet Explorer version 4.x or above.
Which POP3 email programs does WebRunner work with?
A: WebRunner works with Microsoft Outlook Express
and Microsoft Outlook.
How does WebRunner accelerate my email?
A: Most email messages are typically composed of
a combination of both text and images. This is especially true for
HTML formatted email messages. HTML is the most commonly used format
for e-mail. WebRunner accelerates your email by compressing the
size of the images in HTML formatted email messages and attachments
(such as photographs), making the overall size of the messages smaller
and resulting in faster mail downloads.
Does WebRunner work with web-based e-mail such as Hotmail, Yahoo
A: Yes, since web-based e-mail interfaces are basically
just web pages, WebRunner will accelerate the speed at which your
web-based e-mail messages open in your browser. However, the speed
at which file attachments are UPLOADED from your computer to the
web-based email server you use when composing a message will not
be accelerated in the current design of WebRunner. This is not a
significant issue since most users of web-based email only compose
brief outgoing text messages without images or other attachments.
Does WebRunner accelerate the speed of FTP downloads or uploads?
A: No, WebRunner does not accelerate FTP (File Transfer Protocol)
transfers in either direction. FTP uses different TCP/IP (Transmission
Control Protocol) ports than the ports that Web and e-mail services
use. However, much of the time spent online by most users is spent
viewing web pages. Therefore, most of your Internet online time
will be accelerated by WebRunner!
I'm using the Free Trial version of WebRunner. How long does it
last and what do I need to do when it expires?
A: The Free Trial version of WebRunner lasts 7
calendar days from the date you install it. If you like WebRunner
and wish to continue using it, simply go back to the WebRunner download
page and follow the instructions. If at any time you decide that
WebRunner is not for you, simply uninstall WebRunner by going to
the Windows Start menu and clicking "Start > Programs >
WebRunner > Uninstall" to remove the software from your
I'm using the registered version of WebRunner. Will you stop billing
me for WebRunner if I just uninstall the software?
A: No. If you have already registered your copy
of WebRunner and wish to discontinue being billed for it you must
call Customer Service to have it removed from your list of active
services. Customer Service can be reached toll-free, 24 hours a
day at (770) 429-2120.
I still have more questions about using WebRunner. Where can I find
A: The WebRunner software has an extensive Online
Help file built right into it. Download
the Free Trial version and try it out for 7 days. There's nothing
like seeing things firsthand and the built-in Online Help file can
answer most questions you might have. If you prefer, you can also
call us at (770) 429-2120, option 3 with any remaining questions.
do I cancel my existing Internet service?
providers give you the run-around when you try to discontinue service,
offering several months of free service if you continue. Many customers
report accepting this offer only to find that they get billed for
the extra months and have to go through the process of calling again
to get disconnected. Be firm the first time and don’t accept
any offers of free service. Remember that there’s a reason
why most of them only let you cancel over the telephone. They want
their sales representatives to talk you into staying. Follow the
steps below to ensure your existing service is cancelled:
- For users
who have monthly fees directly debited from their checking accounts,
be sure to notify your bank to not accept any more debits from
your old service provider.
- Make sure
you send a general e-mail notice of your new email address from
your old service to everyone in your address book that you want
to continue contact with. Also, be sure to copy yourself at your
new address. If you are using Outlook (Express) or Eudora your
address book should remain intact with your new service. If you
are an AOL customer you will need to copy the addresses from the
notification e-mail described above to your new e-mail address
book. This process takes to 20 minutes for an address list of
is the Quickest Way To Cancel my old/existing Internet service?
quickest way to cancel your existing Internet service? Pick up the
phone. In fact, in most cases, it's the only way. We have included
a list here of the major Internet Service Providers, along with
their phone numbers and other information you need to cancel your
account. When you contact your old provider, be sure to have the
following information available:
- User Name
- Mailing address
and/or phone number
- Number of
the credit card that you charged the service to (sometimes the
last four digits are used for verification purposes)
Below is a list
of phone numbers (and other information) for the major Internet
Service Providers to assist you in canceling your old account:
Online (AOL): AOL lets its members cancel by phone, fax
Phone only 1-800-292-3900
- Phone: 1-888-265-8008
- Fax: 1-801-622-7969
(include your full name, phone number, address and either your
screen name or the last four digits of the credit card you billed
the account to)
- Mail: America
Online, P.O. Box 1600, Ogden, UT 84401 (send the same information
required for a fax) For additional information, go to Keyword:
Earthlink: Phone only 1-800-890-6356
Microsoft Network (MSN): Phone only 1-800-386-5550
Prodigy: Phone only 1-800-213-0992
Worldnet (AT&T): Phone only 1-888-613-3064
If your provider isn't listed here, contact its customer service